Planning a multigenerational family reunion is a logistical puzzle: grandparents want comfort and quiet, parents need connecting rooms and flexibility, and kids want a pool that never closes.
For travelers who prefer a design-forward boutique property over a cookie-cutter chain room, loyalty programs have long felt like an afterthought.
When elite status and stacks of points fail to deliver, what actually separates a great hotel loyalty program from a mediocre one is how its people treat you when things go sideways.